Refund policy

We want you to feel confident in your purchase and to understand clearly which pieces are eligible for return.

Ready-to-ship pieces may be returned within 14 days of delivery.

To be eligible for a return, the piece must be:

unworn;
unaltered and unresized;
in its original condition; and
returned with its original packaging.

Please contact us at oolinn.info@gmail.com or through the Contact page within 14 days of delivery to request a return before sending the piece back.

Returns sent without first contacting us may not be accepted.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Made-to-Order Pieces

Made-to-order pieces are final sale.

This includes a design or ring size that was not ready to ship at the time of purchase and was produced specifically to fulfill your order.

The product page indicates whether the selected piece or size is ready to ship or made to order before purchase.

Because production begins specifically for your order, made-to-order pieces cannot be returned or exchanged once production has begun, except where required by applicable law.

Custom, Customized, and Altered Pieces

Custom and customized jewelry is final sale.

This includes, but is not limited to:

custom designs;
personalized pieces;
custom stone selections;
pieces made to customer-requested specifications;
rings or other jewelry resized or altered at the customer's request; and
modifications made to an existing design specifically for the customer.

If a ready-to-ship piece is resized or otherwise altered for you before shipment, it becomes a customized piece and is final sale.

Individual Variations

Many oolinn pieces are produced and finished individually.

Subtle variations in texture, surface, finish, gemstone color, natural inclusions, stone placement, or other details may occur from piece to piece. These variations are part of the individual character of the jewelry and are not considered defects.

Exchanges

One exchange per order is available for eligible ready-to-ship pieces, subject to availability.

Exchange requests must be made within 14 days of delivery, and the returned piece must be unworn, unaltered, and in its original condition with its original packaging.

The customer is responsible for return shipping costs.

If the requested replacement is not currently ready to ship and must be produced specifically for the exchange, the replacement will be considered made to order and will become final sale once production begins. The applicable production time will be communicated before the exchange is confirmed.

After one completed exchange, the replacement item is not eligible for an additional exchange or discretionary return, except where required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your jewelry arrives damaged, appears to have a manufacturing defect, or you receive the wrong item, contact us as soon as possible at oolinn.info@gmail.com or through the Contact page.

Please include your order number and photographs of the item and packaging where helpful.

We will review the issue and work with you on an appropriate resolution, which may include repair, replacement, or refund depending on the circumstances.

Nothing in this policy limits any rights or remedies available to you under applicable law.

Refunds

Once an eligible return is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return results from an error on our part or otherwise required by law.

After a refund is issued, your bank or payment provider may require additional time to process and post the refund to your account.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

A ready-to-ship order may be canceled if it has not yet been shipped.

For made-to-order, customized, resized, or personalized pieces, cancellation may not be possible once production or alteration has begun.

If we are able to approve a cancellation before work begins, the refund will be issued to the original payment method.

Promotional and Discounted Purchases

Using a discount code or promotional offer does not automatically make an otherwise return-eligible ready-to-ship item final sale.

The same return eligibility rules described in this policy apply unless a product or promotion is specifically identified as final sale before purchase.

Made-to-order, custom, customized, resized, and personalized pieces remain final sale even when purchased with a discount or promotional code.