Shipping policy

oolinn currently ships within the United States.

Orders are carefully packed and shipped from San Francisco, California.

Processing & Production Times

Ready-to-ship pieces typically leave the studio within 1–3 business days after your order is placed.

Some pieces and ring sizes are made to order. The estimated production time for each made-to-order piece is shown on the individual product page before purchase.

Most made-to-order sterling silver pieces require approximately 4–6 weeks for production. Certain solid gold or more complex pieces may require approximately 6–8 weeks.

If a design is available in both ready-to-ship and made-to-order sizes, the estimated timing will update when you select your size.

Production and processing times are separate from carrier transit times.

Shipping Rates

Standard U.S. shipping: $15

Free standard shipping: orders of $250 or more

Shipping charges are calculated automatically at checkout.

Transit Time

Standard shipping has an estimated carrier transit time of approximately 3–5 business days after shipment.

This estimate begins once your package has been handed over to the carrier and does not include processing or made-to-order production time.

Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, service disruptions, or other circumstances outside of our control.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow some time for tracking information to update after the carrier receives the package.

Shipping Delays

We do our best to prepare and ship every order within the timeframe stated on the product page.

Once an order has been transferred to the carrier, delivery timing is outside of our direct control. If your package appears to be delayed, please contact us and we will be happy to review the tracking information and assist where possible.

Lost, Missing, or Stolen Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or your local carrier office.

If the package still cannot be found, please contact us. We will provide any available shipping information and assist with a carrier inquiry where possible.

oolinn cannot guarantee replacement or reimbursement for packages that have been confirmed as delivered by the carrier.

Incorrect Shipping Address

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. If the order has not yet shipped, we will do our best to update the address.

Once an order has shipped, we cannot guarantee that the delivery address can be changed or that a package sent to an incorrectly provided address can be recovered or replaced.